FieldStackFieldStack

Terms of Service

Effective Date: February 24, 2025 · Last Updated: February 24, 2025

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and FieldStack, Inc. ("FieldStack," "we," "us," or "our"). By creating an account, accessing, or using the FieldStack platform and any related services (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.

If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Description of Service

FieldStack is a cloud-based field service management platform designed for service businesses including, but not limited to, landscaping, lawn care, pest control, cleaning, and general contracting companies. The Service provides tools for customer management, job scheduling, invoicing, estimates, route optimization, crew management, time tracking, payment processing, and related business operations.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will use commercially reasonable efforts to notify you of material changes that affect your use of the Service.

3. User Accounts and Registration

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account.

You must be at least 18 years of age to create an account. Each user account is for a single individual and may not be shared with others. Organization owners may invite additional team members under their organization's account.

4. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service to violate any applicable local, state, national, or international law or regulation.
  • Upload, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable.
  • Attempt to gain unauthorized access to the Service, other user accounts, or any computer systems or networks connected to the Service.
  • Interfere with or disrupt the Service or servers or networks connected to the Service.
  • Use the Service to send unsolicited communications, promotions, or advertisements (spam).
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service.
  • Use automated scripts, bots, or other means to access the Service in a manner that exceeds reasonable use.
  • Resell, sublicense, or otherwise make the Service available to third parties without our prior written consent.

5. Your Data and Content

You retain all ownership rights to the data and content you submit to the Service ("Your Data"). By using the Service, you grant us a limited, non-exclusive license to use, process, and store Your Data solely to provide and improve the Service.

You are solely responsible for ensuring that Your Data does not violate any applicable laws or third-party rights. You represent and warrant that you have all necessary rights and consents to submit Your Data to the Service, including any personal information of your customers and employees.

We maintain commercially reasonable data backup and recovery procedures. However, you are encouraged to maintain your own backups of Your Data. We are not responsible for any loss or corruption of Your Data.

6. Intellectual Property

The Service and its original content (excluding Your Data), features, and functionality are owned by FieldStack and are protected by copyright, trademark, and other intellectual property laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

7. Payment Terms and Billing

Certain features of the Service require a paid subscription. By selecting a paid plan, you agree to pay the applicable fees as described on our Pricing page. All fees are quoted in U.S. dollars and are non-refundable except as expressly stated in these Terms.

Payment processing is handled by Stripe, Inc. ("Stripe"). By providing payment information, you agree to Stripe's Terms of Service. We do not store your credit card information on our servers.

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to paid features until the end of the current billing period.

We reserve the right to change our prices upon 30 days' notice. Price changes will take effect at the start of the next billing period following the notice.

8. Free Trial

We may offer a free trial period for paid plans. At the end of the trial period, your account will be downgraded to the free plan unless you choose a paid subscription. We reserve the right to modify or discontinue free trials at any time.

9. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance, upgrades, or circumstances beyond our control. We will use commercially reasonable efforts to provide advance notice of planned maintenance.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FIELDSTACK, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (C) ANY CONTENT OBTAINED FROM THE SERVICE; OR (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

12. Indemnification

You agree to defend, indemnify, and hold harmless FieldStack and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any rights of a third party; or (d) Your Data.

13. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease.

You may request deletion of your account and data by contacting us at support@fieldstack.io. We will process such requests in accordance with our Privacy Policy and applicable data retention requirements.

14. Dispute Resolution

Any disputes arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good faith negotiation. If a dispute cannot be resolved through negotiation within 30 days, either party may pursue resolution through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules.

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. To the extent that arbitration is not applicable, you consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the new Terms, you must stop using the Service.

17. General Provisions

These Terms constitute the entire agreement between you and FieldStack regarding the Service. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. We may assign our rights and obligations under these Terms without your consent. You may not assign your rights or obligations without our prior written consent.

18. Contact Information

If you have any questions about these Terms, please contact us at:

FieldStack, Inc.
Email: legal@fieldstack.io
Support: support@fieldstack.io